Scope
TO WRITE — that this covers orders DTF Center prints and fulfils, and that a reseller may publish its own customer-facing policy on top — say which one governs if they differ.
Faulty or incorrect prints
TO WRITE — the window for reporting a problem, what evidence is needed, and whether the outcome is a reprint or a refund.
Customer-supplied artwork
TO WRITE — that files below the stated minimum resolution or in the wrong colour profile print as supplied, and where responsibility sits.
Cancellations
TO WRITE — the point after which an order cannot be cancelled because it has gone to print.
How refunds are paid
TO WRITE — that refunds return to the original payment method, and the typical time before they appear.
Contact
TO WRITE — the address to use and your response time.