What this covers
This policy covers transfers that DTF PORT LLC prints and ships. It is the policy that applies between DTF Center and the reseller whose store the order came through. A reseller may publish a more generous policy to their own customers, and is welcome to. Where the two differ, the reseller honours their own policy to their customer, and this one governs what DTF Center covers in turn.
We refund print faults
If a transfer arrives faulty, misprinted, damaged in transit, or is not what was ordered, we put it right — a reprint at no charge, or a refund if a reprint is not wanted. Report it within 14 days of dispatch, with photographs of the problem and the order number. Photographs matter: they are usually the only way to tell a print fault from a pressing problem, and we would rather look at the evidence than guess.
We do not refund a change of mind
Every transfer is printed to order from artwork someone supplied. It cannot be restocked or sold to anyone else, so we cannot accept a return because an order is no longer wanted, was ordered in the wrong size or quantity, or was ordered by mistake. Please check the preview and the sizes before ordering.
Artwork we print as supplied
We print the file we are given. If it is below the minimum resolution we state, if the colours are set up differently from how they will print, or if elements are cut off at the edge of the sheet, the result reflects the file rather than a fault in our printing — and that is not covered here. Where we can see a file will clearly fail, we will tell you before printing.
Colour
Printed colour will not match a backlit screen exactly, and the same file will look different on different fabrics. A reasonable variation is not a print fault. If a colour is plainly wrong rather than merely different, tell us and we will look at it.
Cancelling an order
An order can be cancelled while it is still awaiting production. Once it has gone to print — normally within a business day of being confirmed — the material is used and it cannot be cancelled. To cancel, contact us as soon as possible with the order number.
How a refund reaches you
Refunds go back to the original payment method. Once we issue one, banks and card issuers typically take five to ten business days to show it. We refund the price of the affected items. Shipping is refunded when the whole order was at fault.
Contact
Write to dtfcenterdallas@gmail.com with your order number and, for a print fault, photographs of the problem. We reply within one business day. DTF PORT LLC 11500 Harry Hines Blvd, Ste 117, Dallas, TX 75229, USA